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See Terms and Conditions

 

SECTION 9 – WEATHER & CANCELLATION POLICY

All cancellation requests are subject to a non-refundable 3% cancellation fee. All cancellation requests made 14 days or more of your charter date are eligible for a full refund, less the non-refundable 3% cancellation fee. Cancellations made within 13 days of your charter date are subject to a 50% refund, less non-refundable 3% cancellation fee. Cancellations made within 3 days of your charter date are subject to a 0% refund.

All requests for cancellations and changes must be made in writing via email to info@xtremefuncharters.com by the Charterer. Please include the following information:

  • Charterer’s full name
  • Organization name (if applicable)
  • Scheduled date and time of charter
  • Identify request for cancellation
  • Reason for cancellation
 

Please note that all rescheduled charterers are exempt from the above-mentioned cancellation schedule (meaning that charterers may not reschedule a charter for a future date and cancel it 14 days or more out in order to receive a full refund).

All requests for refunds, cancellations, and changes must be made in writing by You/the Charterer. Requests submitted via telephone, text messaging, social media, or through a proxy (someone other than the Charterer) will not be accepted. Xtreme Fun Charters is not responsible for late, lost, or communications which are not received. Only refunds and changes approved in writing by You/the Charterer and Xtreme Fun Charters will be valid. We strongly recommend adding Xtreme Fun Charters’s email to Your contacts list in Your email so as to prevent emails forwarding to spam.

Uncharterable Weather Conditions & Reschedulings: Uncharterable weather conditions are typically the result of (but are not limited to) heavy storms, small craft advisory warnings, gale storms, strong winds, and large waves. Light rain and passing storms are typically considered charterable.

In the case that conditions are deemed uncharterable (uncharterable weather conditions are typically the result of unsafe weather conditions as caused by heavy storms, small craft advisory warnings, gale storms, strong winds, and/or large waves. Light rain and passing storms are typically considered charterable), the Company will issue a rescheduling credit to the Charterer valid up to one year on a vessel of equal or lesser value. The Charterer agrees to the terms as outlined in Section 9 and to reschedule any charter that was deemed uncharterable on their original scheduled Charter date. All rescheduled charterers are exempt from the above-mentioned cancellation schedule (meaning that Charterers may not reschedule a charter for a future date and cancel it 14 days or more out in order to receive a full refund).

Chargebacks: The Charterer (Client) agrees and acknowledges that it he/she responsible for any chargebacks initiated by any of its guests who make payments on behalf of the Charterer (Client). Further, all payments made by the Charterer are non-refundable outside of the above-mentioned cancellation policy schedule as outlined in Section 9.  The Client acknowledges and agrees that the Company devoted significant time and resources to plan, book, and organize the charter for the Client, and as such, any non-refundable payments made to the Company are to compensate the Company for such work, regardless of the reason for cancellation (outside for approved cancellation requests as outlined in Section 9).

Requested Changes & Captain Fees: Some changes may result in additional charges in order to make requested changes. You/the Charterer will be required to approve any such additional charges in writing and such charges must be made prior to the changes being made. If Your Captain demands an additional fee for making a change, You will be responsible for transmitting payment directly with the Captain as they are separately employed by You and not employed by Xtreme Fun Charters. This supersedes any written language by Xtreme Fun Charters allowing for a more favorable change policy.

Captains operating Your Services may, at their sole discretion, refuse service to for any reason. No refunds will be given for persons who are refused service. Common reasons for Captain cancellations include, but are not limited to: 1) the Charterer and/or guests on-board causing other guests or crewmembers on board to feel uncomfortable; 2) the Charterer and/or guests on-board actions compromise the safety of other guests, the captain, and crew members; or 3) the Charterer and/or guests on-board make the captain and crew members unable to concentrate on providing charter services.

Any cancellation fee is subject to offset of any damages or amounts owed to Xtreme Fun Charters or third parties (i.e. amounts Xtreme Fun Charters is not entitled to recover or which must be paid notwithstanding the cancellation). Refunds will not be available if You fail to show up for any aspect of Your Services booking for any reason, including (1) a medical emergency; (2) claims of unused or unsatisfactory transportation; (3) claims of unused or unsatisfactory parking; (4) denied access to the docking harbor and/or docking location of the docking harbor; (5) denied Services because You failed to provide full and/or accurate personal information to Xtreme Fun Charters, such as an acceptable form of ID or passport; (6) untimely requests for cancellation; and/or (7) unsatisfactory third-party Services, Captain, or suppliers. Available refunds may take up to 14 days (sometimes longer) after the scheduled event for the refund to be processed by Us and received by You.